5kVA System (FELICITY BRAND)

Return & Refund Policy

This policy outlines the conditions under which a customer may return equipment and receive a refund, especially regarding our Money-Back Guarantee and the statutory 14-Day Cooling-Off Period.

1. Money-Back Guarantee and 14-Day Cooling-Off Period

We are committed to customer satisfaction. Our guarantee is structured as follows:

• Guarantee Commencement: The 14-day cooling-off period officially begins on the date the system is Commissioned and signed off by both the Customer and the Installer.

  • Commissioning Date: This is the date the installation is complete, the system is fully operational, and the customer has been trained on its basic use.

• Duration: The Customer has 14 calendar days from the Commissioning Date to evaluate the installed system and decide whether to request a full de-installation and refund.

• Eligibility: To be eligible for the Money-Back Guarantee, the request must be submitted in writing within this 14-day period.

2. Conditions for Refund Eligibility

If the Customer exercises their right to cancel within the 14-day cooling-off period, the following conditions apply:

Categ ory	Condition
System Status	The system must not have been modified, altered, or subjected to abuse, misuse, or damage caused by the Customer or third parties (e.g., severe weather outside of normal parameters).
Notice Requirement	The customer must formally notify us in writing (via email or certified mail) of their intent to cancel and request a refund within the 14-day period.
Access	The Customer must provide reasonable access to the property for the safe and complete de-installation of the system by our certified installation team.
System Damage	The equipment must be returned in the condition it was installed, accounting for normal wear and tear associated with the brief period of operation.

3. Refund Process and Timeline

A. De-Installation and Inspection

• Scheduling: Upon receiving the cancellation notice, we will contact the Customer within [X] business days to schedule the de-installation.

• De-Installation: Our certified team will de-install all equipment that was supplied and installed under the agreement.

• Inspection: An inspection will be carried out immediately after de-installation to assess the condition of the returned equipment and the integrity of the property where the installation took place.

B. Refund Calculation

• Full Refund (Goods & Installation Services): If the returned equipment is found to be in acceptable condition (per Section 2), the Customer will receive a full refund of the original purchase price, covering both the cost of the goods and the installation/commissioning services.

• Deductions (Property Damage): Reasonable costs for repairing any property damage directly caused by the de-installation (beyond standard necessary patching/reinstatement) will be deducted from the refund amount.

• Deductions (Equipment Damage): Costs associated with replacing or repairing equipment that is damaged, abused, or missing will be deducted from the refund.

C. Payment Timeline

• The refund will be processed within 5 business days following the successful de-installation and final inspection.

• The refund will be issued using the original method of payment used by the Customer.

4. Cancellation After the 14-Day Period

• Final Sale: Once the 14-day cooling-off period has expired, the sale of the goods and installation services is considered final.

• Warranties: Equipment remains covered by the manufacturer's warranties and our installation workmanship guarantee, as detailed in the separate warranty documents. No refunds will be granted after this period due to a change of mind or subjective dissatisfaction.

5. Contact Information

For all cancellation and refund requests, please contact us at:

• Email: Customer-care@unbuntucorp.cpm

• Phone: 07757188338

We aim to provide a simple, transparent, and prompt delivery service for all our customers.

1. Shipping Cost (Free of Charge Country-Wide)

We are pleased to offer Free Shipping on all orders, with no minimum order value required.

• Geographic Scope: This free shipping offer applies to all qualifying delivery addresses within [Your Country Name].

• Exclusions: (If applicable, state any exclusions here, such as islands, remote territories, or P.O. boxes. Example: This excludes territories outside the mainland, which may incur an additional charge that will be calculated at checkout.)

2. Order Processing and Shipping Initiation

We are committed to processing and dispatching your order swiftly.

• Order Confirmation: The order confirmation is the point at which your payment has been successfully processed and your order details have been verified by our team.

• Shipping Initiation Timeline: We guarantee that the delivery of your order will be initiated (i.e., dispatched from our warehouse or transferred to our courier partner) within 5 business days of receiving your Order Confirmation.

  • Business days are defined as Monday through Friday, excluding public holidays in Zimbabwe.

• Confirmation Email: Once your order has been initiated/dispatched, you will receive a Shipping Confirmation Email that includes your tracking number and the courier's name.

3. Estimated Delivery Time

While shipping is initiated within 5 days, the total time until delivery (transit time) varies based on your location.

• Standard Delivery: Delivery is typically completed within 3 to 5 business days after the shipping initiation date.

• Remote Areas: Deliveries to remote or less accessible regions may require an additional 10 business days of transit time.

4. Order Tracking

You will be able to track the progress of your shipment through the courier's website using the tracking number provided in your Shipping Confirmation Email.

5. Delays and Exceptions

We strive to meet the 5-day initiation timeline, but occasionally, external factors may cause delays.

• High Volume Periods: During peak seasons, promotional periods, or unforeseen events (such as severe weather or courier service interruptions), shipping initiation may be slightly delayed. We will communicate any significant delays on our website or directly via email.

• Inventory Issues: If any item in your order is unexpectedly out of stock, we will notify you immediately with an updated timeline or offer alternative solutions.